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Case Study

Save Water Save Money

    • Feb 06, 2025
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About the client

“Save Water Save Money (SWSM) are a company dedicated to promoting water efficiency in the UK, founded in 2007. Our work involves partnering with UK water companies to provide physical retrofit products for homes and businesses, helping improve water conservation efforts.

Over the years, we’ve also developed an innovative software platform that engages customers in water-saving initiatives. Since its launch in 2015, this platform has successfully engaged over 2.7 million users, thanks to our in-house software development team and ongoing commitment to innovation.”

The enquiry process and outcome

“In 2023, HMRC launched an enquiry into our 2022 R&D claim. Their main concern was substantiating the innovative activities carried out by our in-house team. While we had been filing claims successfully in previous years, this enquiry required additional justification for the activities included in the claim. At this point, our accountants referred us to Leyton UK for support in navigating the process.

The Leyton UK team exceeded our expectations throughout the enquiry process. Nabeel, who supported us on the technical side, demonstrated a thorough understanding of back-end development, which allowed him to communicate effectively with our software team. This expertise meant there was no learning curve—he engaged with our team confidently and with authority. On the financial side, the support was equally professional.

The team provided clear guidance on HMRC’s requirements and helped us prepare complex documentation with ease. Their approach made what could have been a difficult and stressful process remarkably seamless.”

What would you describe as the main benefit of working with
Leyton UK during the enquiry?

“The main benefit of working with Leyton UK was their unparalleled expertise and ability to simplify a highly complex process. Their technical and financial teams worked collaboratively with us, ensuring that HMRC’s concerns were addressed comprehensively. The clarity and confidence they brought to the process eliminated much of the stress and uncertainty we had been facing, allowing us to focus on our core operations while they handled the intricate details of the enquiry.”

What was the outcome of your enquiry?

“The outcome of our enquiry was a positive one. After exchanging several rounds of documentation with HMRC, Leyton UK delivered a comprehensive final summary that addressed all outstanding questions about our R&D claim. Thanks to their diligent work, HMRC ultimately approved the claim, bringing the enquiry to a successful conclusion.”

Would you recommend Leyton UK?

“I would recommend Leyton UK to any organisation dealing with R&D claims or enquiries without hesitation. Their team’s expertise and professionalism stood out at every process stage. They made a potentially overwhelming experience feel manageable and delivered results efficiently. Their ability to navigate technical and financial complexities is truly exceptional, and their client-first approach ensures a smooth and positive experience.”

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